Business process maps provide an easy-to-read view of business processes. The maps need to be organized so they can be understood at a high level by top management, but also provide the detail that is needed for review and analysis.
Ultra provides a business process mapping methodology.
Process Maps Should be Broken into Levels
- Top Level – identifies the major functions and processes of the business. This map can be thought of as a high level “value stream” map.
- Business Process Categories – identifies all of the major business process categories
- Category Map – identifies all of the categories of business processes in a swim-lane map showing the connectivity of information between departments
- Process Map – identifies the business process steps in a process map defining inputs, process performed on inputs, and outputs
Many companies believe their ISO documentation can aid in this process. This is true, it can aid in the initial review of the processes, but it does not go down to the level you need to identify problems and waste.
Business Processes Are Plentiful in Most Companies
A typical manufacturing company will have upwards of 200 to 300 processes in the following areas:
- Customer service
- Supply chain management
- Manufacturing planning
- Human resources