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Epicor

Epicor Epicor Software Corporation
7683 Southfront Road
Livermore, CA 94551 USA
(800) 999-1809 or  (949) 585-4000
www.epicor.com

History

Epicor is dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to the midmarket and divisions of Global 1000 companies.

Epicor Software Corporation (recently combined with Activant Solutions Inc.) is a company selling business software to the manufacturing, distribution, retail and services industries. Epicor claims to have more than 33,000 customers in over 150 countries.

In 2011, Apax Partners acquired Epicor Software Corporation and Activant Solutions to grow the company from 2,800 employees to 4,000 employees located around the globe.

Markets

Manufacturing – Designed to meet the needs of today’s complex, real–time manufacturers; Epicor manufacturing applications provide comprehensive solutions from planning, scheduling and procurement to job costing, production, financials and more. Going beyond traditional ERP, Epicor solutions encompass integrated customer relationship management (CRM), business intelligence and e–commerce. Epicor’s manufacturing solutions seamlessly manage the complex requirements of today’s manufacturer whether operating in a make–to–stock, repetitive, or make/build/configure–to–order environment. Epicor provides the versatility to also support lean, flow or even mixed mode environments.

Epicor addresses the following manufacturing vertical industries:

Distribution – Epicor distribution solutions are designed to provide complete visibility across a complex supply chain, provide faster access to the information you need, accelerate the order–to–delivery cycle, increase inventory turns, improve customer service and drive profitability. The extended value chain is supported by comprehensive supply chain management (SCM) capabilities for order entry, purchasing and inventory, plus advanced supply chain execution (SCE) capabilities such as warehouse management. The extended value chain includes both customer and supplier relationship management (CRM/SRM). Integrated performance reporting and analytics are supported through operational business intelligence and the robust, global financials capability provides full visibility and regulatory reporting.

Retail – Driving sales, managing store operations, enhancing customer service and driving a multi–channel enterprise to new levels of profitability are the keys to a successful, expanding retail operation. Epicor’s retail solutions provide retailers with the real-time tools they need to achieve success. Epicor retail solutions include point-of-sale (POS), enterprise selling, CRM and merchandising, as well as back office/corporate systems for security, loss prevention, e-commerce, sales audit and general accounting. Retail analytics and robust, highly secure connectivity solutions provide secure links between stores and corporate operations for a complete, real-time view of operations from a ten store regional franchise to a thousand-store global specialty retailer.

Hospitality – Few industries are more competitive than hospitality. Hotels, restaurants, sports teams and recreation companies are continually looking at ways to attract customers, build loyalty and refine operations to drive growth and improve profitability. Epicor’s hospitality solutions provide a comprehensive suite of applications and tools including complete property management (PMS) and POS, cash and sales reconciliation, and supply chain management, along with integrated back office capabilities for financials, analytics and business intelligence.

Services – In a fast–paced world where quality, responsiveness, accuracy and loyalty are often the difference between success or failure, the opportunities and challenges for service sector companies have never been greater. From financial and professional services organizations to advertising, entertainment and nonprofit organizations, Epicor service solutions provide a foundation to drive even greater success. With bid management, project accounting, engagement delivery, time, expense and resource management applications, organizations have not only a complete view of project and resource utilization, but also the tools to streamline all aspects of a services organization.

Products

  • Epicor ERP (Epicor 9)- Midsized Manufacturing (made-to-order/ Mixed mode)
  • Epicor Express – (Scaled back SAAS offering)
  • iScala- Large Multi-National Divisions
  • Prophet 21- Distribution

Epicor 9 is the flagship product and best suited for core midmarket companies in manufacturing industries that require strong to-order and mixed-mode capabilities, as well as in distribution and retail. It is available in 26 languages and in over 50 countries, among them most of the established countries, but almost 65% of its business is located in the Americas.

Technology

Epicor 9 has a robust SOA architecture, and its process models make it highly flexible and offer stability through upgrades. The architecture was designed to support a multitenant deployment of Epicor 9 as a SaaS ERP. A version of Epicor 9 is offered as Epicor Express, although with a limited functional scope compared to the on-premises version, as an entry solution for small manufacturing shops.

All base forms, as well as customized and personalized screens and reports, are modeled in a fully metadata-based format, and the Epicor Everywhere Framework allows their deployment on various devices, such as connected handhelds, special devices for data capturing and Web-based devices with the same functionality and high usability. Epicor 9 supports Web 2.0-style collaboration, Really Simple Syndication (RSS) feeds, presence and in-context search. Data tagging allows users to associate public or private unstructured “sticky notes” to any data objects, which can be searched for and interpreted in process models. Epicor plans further enhancements in future releases under the “Enterprise 2.0” label.

Marketing Channels

Epicor’s products are sold through a hybrid distribution channel, specifically designed to meet the unique needs of midmarket businesses, that includes more than 300 authorized partners worldwide. Epicor’s solutions are sold globally through a combination of direct sales representatives and value-added resellers.

Mid-Market Channel

Epicor’s headquarters is in Livermore CA.
For other US Office Locations: www.epicor.com/Company/Pages/Contact.aspx